We want you to be happy with Stratus.
So here's our super simple warranty!
Stratus has a limited 1-year warranty. If you encounter any critical defects in your Stratus, please submit a warranty claim to firstname.lastname@example.org. If your situation falls under warranty we will repair or replace your unit at no additional cost.
This warranty does not cover:
- Stratus units that are disassembled by the customer
- Stratus units purchased on resale marketplaces.
(If a resale unit you purchased is defective, please reach out to us anyway to see if we can help.)
- Damage from physical abuse. Drops, impacts, damaged components/enclosure due to negligence.
- Damage from liquid contamination (water, Baja Blast, Martinelli's Sparkling Apple Juice, etc).
- Damage resulting from any use other than what it was intended for.
- Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
(aka anyone that isn't Chaos Audio... there are only 5 of us, we'll know if we repaired it)
- Damage due to incorrect connection, connection to faulty equipment, or connection to faulty or incorrect power supplies. More Info
If you have any other questions, please email us at email@example.com