We want you to be happy with Stratus.

So here's our super simple warranty!

Stratus has a limited 1-year warranty. If you encounter any critical defects in your Stratus, please submit a warranty claim to support@chaosaudio.com. If your situation falls under warranty we will repair or replace your unit at no additional cost.

This warranty does not cover:

• Stratus units that are disassembled by the customer
• Stratus units purchased on resale marketplaces.
  (If a resale unit you purchased is defective, please reach out to us anyway to see if we can help.)
• Damage from physical abuse. Drops, impacts, damaged components/enclosure due to negligence.
• Damage from liquid contamination (water, Baja Blast, Martinelli's Sparkling Apple Juice, etc).
• Damage resulting from any use other than what it was intended for.
• Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
  (aka anyone that isn't Chaos Audio... there are only 2 of us, we'll know if we repaired it)
• Damage due to incorrect connection, connection to faulty equipment, or connection to faulty or incorrect power supplies. More Info

If you have any other questions, please email us at support@chaosaudio.com