Chaos Support

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  • Getting Started

    Included in your box, you'll find: Stratus USB-C cable Rubber feet Stickers and documentation Before using Stratus, you'll need to download the Chaos Audio mobile app. Download our app from the A...

  • • Why can't I connect to my Stratus via the Chaos Audio app?

    When facing connection issues with Stratus, try the following: Make sure wireless communications (other than Wi-Fi and cellular data) are enabled in your smartphone or tablet settings. Close and r...

  • Mobile App Setup

    Enable wireless communications (other than Wi-Fi and cellular data) in your smartphone or tablet settings. Make sure Stratus is powered on and that the LEDs are responsive.   Tap the "Settings"...

  • General Troubleshooting

    Our best advice for troubleshooting is:   1. Check your connection to Stratus® in the Chaos Audio mobile app if your pedal is not functioning as intended. 2. Restart Stratus and see if the issue is...

  • Can I control my effects without the Chaos Audio app?

    Yes! There are three ways to control effects and presets: Live Mode.Live Mode is the hands-free way to toggle individual effects. To enter Live Mode, simply hold down the foot switch for 3 seconds...

  • Why can't I connect to my Stratus via the Chaos Audio app?

    When facing connection issues with Stratus, try these steps: Make sure the following option is enabled in your smartphone or tablet settings: Close and re-launch the Chaos Audio app Power cycle St...

  • Issues connecting to Stratus on Android?

    If you're on Android and "Stratus" is not showing up as an available device or you're having other difficulties, please try the following steps: First, please make sure "Location" is enabled via th...

  • What handheld devices work with the Chaos Audio app?

    The Chaos Audio app works with Apple iOS devices and Android devices. The app is optimized for performance on mobile phones, and tablet optimization is in the pipeline. We recommend using a smart d...

  • • Supported mobile devices

    The Chaos Audio app works with most Apple iOS devices and Android devices. The app is optimized for performance on mobile phones, and tablet optimization is in the pipeline. We recommend using a sm...

  • I can’t find Stratus in my list of devices

    Instead of trying to connect from the Android/iOS Settings of your smartphone, you must go through the Chaos Audio mobile app to establish a connection. Within our app: go to Settings, and then “S...